Terms and Conditions

Please note: We reserve the right to cancel and refund any orders where promotions or offers have been discounted as part of a glitch or error.

ALL online offers are exclusive of delivery charges, unless otherwise stated in the promotion terms and conditions.

Current Offers & Competition details:

Newsletter Subscriber Discount Code – Offer available for a limited time only. Apply discount code at the checkout. Discount does not include delivery. Not available in conjunction with any other offer or discount. We reserve the right to stop or suspend the offer at any time. This discount cannot be applied retrospectively to previous orders.

Royal Household Discount Code – Offer available for a limited time only. This offer is available to members Royal Household staff only. Apply discount code at the checkout. Discount does not include delivery. Not available in conjunction with any other offer or discount. We reserve the right to stop or suspend the offer at any time. This discount cannot be applied retrospectively to previous orders.

General Discount Codes – Apply discount code at the checkout. Discounts do not include delivery unless otherwise stated. Discounts are not available in conjunction with any other offer or discount unless stated. We reserve the right to stop or suspend any offer at any time. Discounts cannot be applied retrospectively to previous orders.

Thank you for visiting the Bronnley website – we hope to provide you with all you need during your visit.
In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website.
By using the Bronnley website, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions, which include our privacy policy.

From time to time we may modify our terms and conditions to which the content and services available are subject so we ask that you continually review when visiting our website.

Acceptance of these terms and conditions does not affect your statutory rights, except so far as legitimately excluded.

1. OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Bronnley. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

2. REGISTRATION AND ORDERS

Availability
All products are subject to availability. We will inform you as soon as possible if any items you have ordered are not available.

Acknowledgement and acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this.

A contract between you and Bronnley will come into existence when we notify you by email or telephone that your order has been confirmed and is being dispatched. You will become liable to make payment for the order at that time. At any point up until then, we may decline to fulfil your order.

If we are unable to supply a particular item or there is a delay in supplying an item for any reason beyond our reasonable control (including but not limited to an item being out of stock, us identifying a product or pricing error or if we are unable to obtain authorisation for your payment) we will not be liable to you.

Risk in the products constituting the orders will pass to you immediately upon delivery.
You will be deemed to have accepted the order unless you notify us upon receipt that the order is incorrect or if you otherwise exercise your cancellation right set out below.

If you fail to act in accordance with these terms, we shall have no obligation to accept a purported rejection exercised by you.

We retain the legal ownership of all products until we have received full payment.

We shall automatically and immediately regain legal ownership of the products in the event that we refund payment to you.

We shall be pleased to assist if you have any queries or require any information regarding your order. Please email us at [email protected] or call+44 (0) 1908 686880

3. PAYMENT
   You can pay by Mastercard, Visa, Switch, Delta, Electron, Solo, or Maestro card.

Payment for each order will be taken from your debit/credit card at the point at which the order is despatched.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

4. CANCELLATION RIGHTS
   Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our customer services department in writing to:

Customer Services
H. Bronnley & Co UK Ltd
Milton Keynes Business Centre
Foxhunter Drive
Linford Wood
Milton Keynes
MK14 6GD
Or via email to [email protected]

5. CONTENT
   We attempt to be as accurate as possible when describing our products and prices on the website.
   However, subject to applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.
6. LINKS TO OTHER WEBSITES
   Bronnley may sometimes include links to other websites or material which are beyond its control purely as a convenience to its website users.
   These links are in no way an endorsement by us of the referenced content, product, service, or supplier.
   Should you chose to link to or from any off-website pages or other websites, you acknowledge that this is carried out entirely at your own risk and we will accept no liability to you, howsoever caused in that respect.
7. INTERNATIONAL ACCESSS
   Bronnley does not warrant or otherwise promise that the website, use thereof or the Terms and Conditions (in whole or in part) are in compliance with laws or available for use in locations outside the United Kingdom.
   If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
   To the extent that any provision of the Terms and Conditions is unenforceable in such locations, that provision should be struck out and the remaining provisions remain in force.
8. LIMITATION/EXCLUSION OF LIABILITY
   The Bronnley website is provided to you without warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its contents is entirely at your own risk.

In particular, the user must bear the inherent risks associated with the use of the worldwide web. We accept no responsibility or liability for functions contained on our Website and will not be responsible for:

Any errors or omissions or for any technical problems (including but not limited to worms and viruses) you may experience with the website; incompatibility of the website with any of your equipment, software or telecommunications links.

Except where stated elsewhere in the Terms and Conditions, we will not be liable to you or any third party for any direct, consequential or incidental loss or damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any indirect loss whatsoever that arises out of or is related to the use of our website.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Bronnley or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

9. PRESS ARTICLES
   Bronnley does not accept any responsibility whatsoever for any celebrity endorsements in the Press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.
10. COMPLAINTS & SUBMISSION OF INFORMATION
    If you wish to contact us to complain about any matter in regard to the merchandise, please email us at [email protected]or write to us at:

Customer Services
H.Bronnley & Co. UK Ltd
Milton Keynes Business Centre
Foxhunter Drive
Linford Wood
Milton Keynes
MK14 6GD

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant Bronnley a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or ‘spam’ in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Bronnley as to the origin of the information submitted and you agree to indemnify Bronnley and hold Bronnley harmless from and against any claims arising from your claims and/or any third party’s claims to any rights in any such information.

11. NON-WAIVER
    No delay, forbearance or failure by us to take action in respect of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by Bronnley of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
12. INTELLECTUAL PROPERTY
    The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of Bronnley, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.
13. GOVERNING LAW
    This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by the laws of England and Wales and the exclusive jurisdiction of the English courts.
14. OTHER LEGAL NOTICES
    There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
15. CHANGES TO LEGAL NOTICES
    We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
16. DELIVERY AND RETURNS