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Delivery & Returns

Delivery


Currently, Bronnley only delivers within the UK. Standard UK Delivery is 5-7 working days and is charged at £3.95. Please allow longer for larger deliveries. Please see below for notes on deliveries before and during the Christmas holidays.

Christmas Delivery
Orders placed before Tuesday 20th December will be dispatched from us in good time to be delivered before Sunday 25th December. However, Bronnley cannot be held responsible for late delivery due to issues out of our control, for example adverse weather conditions or problems faced by couriers over the Christmas period. To avoid disappointment, we urge customers to order as soon as possible for delivery in time for Christmas.

Please note that we do not deliver on weekends or public holidays and that delivery to some rural areas or non UK mainland may take longer. Bronnley cannot be responsible for late delivery due to issues out of our control i.e. adverse weather / postal service problems. In the event that a product that you have ordered is out of stock, we will contact you immediately either by telephone or email. You will be able to track your order from the tracking number given to you on the dispatch confirmation email.

Free Delivery Over £35 Offer – Subject to stock availability. Offer available to non trade customers only who are paying full RRP. Offer cannot be used in conjunction with any other offer. Items in basket must total to £35 in order to qualify for free delivery. For Royal Household customers, the total after discount must be over £35 to qualify for free delivery.
For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 3 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

Bronnley is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders. Though it is highly unlikely for deliveries to take this amount of time, we are unable to despatch a replacement until this period of time has elapsed.
We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.

Should you have any further questions about your delivery or would like to make a change then please call or email our friendly customer services team.
Tel: 01908 686880 (we’re open Monday-Thursday 8am-5pm and Friday 8am-3pm) Email: uksales@bronnley.co.uk

Returns

You have up to 14 days in which to tell us if you have a problem with your delivery.

Unwanted products
You are entitled to a 7 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received within 7 working days; starting from the day the goods are received. Providing the item has not been opened and is in its original packaging, we will either return the cost of the goods returned or offer an exchange to the same value. Should the exchanged item cost more than the original then you will be liable to pay the difference. Bronnley are not liable to cover costs of returning the goods.

Damaged products
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available.
Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods. It is not necessary to return the damaged goods to us.

Refunds
Where a refund is due, this will be processed onto the credit/ debit card with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.
Where an order has qualified for a discount to be applied to a product this discount shall no longer apply if upon returning part of the order the resulting value is below the threshold for the discount to apply. The discounted products must therefore either be returned or they shall be charged at the full retail price.

Returns Procedure
To return an item, you must contact our customer services team within 14 days on 01908 686880 or email uksales@bronnley.co.ukto obtain a reference number. We are open Monday-Thursdays 8am-5pm and Fridays 8am-3pm.
You will find the return slip in the original packaging. You must enclose this with your return. If you cannot find the slip you can download and print one here.
All returns should be wrapped securely in the same packaging in which the items were originally received, with the returns reference clearly displayed on the exterior. The returns reference will be supplied by the Customer Service team upon notification of the intention to return the goods.
If the original outer packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/ exchange for damages caused by insufficient packaging.
We recommend that returns are made via recorded delivery and/ or that a proof of postage is obtained, in the unlikely event that we do not receive the parcel.

Our return address is:

Bronnley Returns
Total Storage Ltd
Albion Park
Warrington Road
Glazebury, Nr Warrington
Cheshire
WA3 5PG

View our full Terms and Conditions

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